Returns & Exchanges
At Focal Point Hardware, we want you to be completely satisfied with your home improvement purchase. If a product does not meet your expectations, you may return it within 30 days of delivery provided it is in its original, uninstalled condition.
Initiate Your Request
Contact our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, including all hardware, instructions, and protective materials to ensure safe transit.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center, ensuring the RMA number is clearly marked on the exterior.
Receive Your Refund
Once our warehouse inspects and approves the returned goods, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing